Know Your Audience

Letting Go of the Words: Writing Web Content that Works, an article by Janice Redish, easily lays out several techniques and step-by-step descriptions of how to write effective, attractive, web content.

Her first tip (we [audiences] all interpret as we read), is about writing for the exact audience you intend to reach.  To do that effectively though, you first have to understand your audience . . .

Janice Redish’s 7 Steps to Understanding Audiences:

1: List your major audiences

2: Gather information about your audiences

3. List major characteristics for each audience

4. Gather your audiences’ questions, tasks, and stories

5. Use your information to create personas

6. Include the persona’s goals and tasks

7. Use your information to write scenarios for your site

Pretty simple steps, right?  Easy to follow?  Redish goes even more in depth, breaking down these steps, but I think they are pretty self-explanatory.  It is definitely interesting to think about the importance of each step, though!  Without targeting the correct audience, web content will not reach anyone effectively.

For instance, think about the audience that Seventeen magazine seeks to reach.  Probably girls between the ages of 13 and 20.  How does the magazine do that effectively? 

Bright colors, fun articles, fashion advice, do-it-yourself hairstyles, relationship Q&As . . . the entire content of the magazine looks to gain teenage subscribers.

Think about Family Circle magazine now.  Who is Family Circle trying to reach?  For the most part, the editors and publishers target their magazine’s content towards women with families – moms with school-age kids.  How does Family Circle do this?  By knowing and understanding its audience!  By recognizing that the people they are targeting to subscribe to Family Circle are interested in things like recipes, home décor, and balancing grocery lists.

It’s all about the audience!  If you were designing a web site, what content would you put on it?  What audience would you be targeting?

Online Editing

Chapter 6 of Brian Carroll's work Writing for Digital Media focuses on the idea of online editing, from both the perspectives of design and publishing.  Carroll brought up several excellent points, and I want to highlight and discuss each individually, below.

Carroll asserts in one of his first paragraphs:

 "Online publishing is not at all like editing for print, at least in terms of job responsibilities.  In print, there are clear distinctions between roles and duties among writers, designers, editors, and copyeditors.  Media convergence online is blurring and blending the job descriptions and responsibilities traditionally assigned to writers and editors.  Even hotshot page designers need to know how to write a declarative sentence; writing skills are not optional" (Carroll 120).

His assertion stating that writing skills are not optional was of particular interest to me.  Am I the only one who notices the constant spelling, grammatical, and content errors spread across Internet websites?  To what writing skills is Carroll referring to?  

Certainly, there are well written pieces available on the Internet - but because anyone can "publish" his or her work on the blogosphere or create a website, I definitely feel as though writing abilities and quality is decreased on the Internet.  Something to think about . . . .

I also enjoyed Carroll's online editing step-by-step directions.  I found it very appropriate and useful for people who edit and publish their work independently on the Internet.  In particular, I enjoyed his recommendation to define the style of the website or Internet source that content is published on - I agree it makes a difference to how the piece should be edited.

The case studies Carroll featured in this chapter were also quite informative.  I especially appreciated Case Study 3: Error Prevention Project in Brazil, because I found the idea of training writers and editors to learn how to prevent errors really interesting.  If we start with educating children as they learn to write, perhaps writing skills will only be enhanced and nourished as they grow up.

What do you think about all the various elements of online editing?  Do you think it is the same or different than print editing?  Why?