Know Your Audience

Letting Go of the Words: Writing Web Content that Works, an article by Janice Redish, easily lays out several techniques and step-by-step descriptions of how to write effective, attractive, web content.

Her first tip (we [audiences] all interpret as we read), is about writing for the exact audience you intend to reach.  To do that effectively though, you first have to understand your audience . . .

Janice Redish’s 7 Steps to Understanding Audiences:

1: List your major audiences

2: Gather information about your audiences

3. List major characteristics for each audience

4. Gather your audiences’ questions, tasks, and stories

5. Use your information to create personas

6. Include the persona’s goals and tasks

7. Use your information to write scenarios for your site

Pretty simple steps, right?  Easy to follow?  Redish goes even more in depth, breaking down these steps, but I think they are pretty self-explanatory.  It is definitely interesting to think about the importance of each step, though!  Without targeting the correct audience, web content will not reach anyone effectively.

For instance, think about the audience that Seventeen magazine seeks to reach.  Probably girls between the ages of 13 and 20.  How does the magazine do that effectively? 

Bright colors, fun articles, fashion advice, do-it-yourself hairstyles, relationship Q&As . . . the entire content of the magazine looks to gain teenage subscribers.

Think about Family Circle magazine now.  Who is Family Circle trying to reach?  For the most part, the editors and publishers target their magazine’s content towards women with families – moms with school-age kids.  How does Family Circle do this?  By knowing and understanding its audience!  By recognizing that the people they are targeting to subscribe to Family Circle are interested in things like recipes, home décor, and balancing grocery lists.

It’s all about the audience!  If you were designing a web site, what content would you put on it?  What audience would you be targeting?